FAQ

Shopping FAQ's

Shopping on BatterySupports.com
Q1. How to register?
Q2. How to order from this web?
Q3. Is it safe buying on this web?
Q4. What should I do if my password forgotten?
Q5. Can I order without register a membership on this web?
Q6. May I get some discount?
Q7. What is the payment method do you accept?

Order Processing
Q1. How to make welding requirement for the battery I just ordered?
Q2. How long will you ship out my item?
Q3. How to check my order online?
Q4. How to contact customer support if I need to build a new battery pack?

Battery Knowledge
Q1. How to know if my old battery needs replacing?
Q2. How to know if my Power Tool Battery’s chip board is good or not?
Q3. May I use normal Lithium chip board in the market with my Lithium Tool battery if the original chip board is defected?
Q4. How to replace a Lithium Power Tool Battery?
Q5. How to replace the Lithium battery on a NICD / NIMH Power tool?
Q6. May I replace just one dead battery cell in the pack and mix new battery cell with the other old good battery cells?
Q7. Can I assemble and discharge the battery pack without BMS?
Q8. When I receive the battery, should I charge it first?
 
Shipping & Delivery
Q1. How quickly will I receive my parcel?
Q2. Will it have any import tax on arrival?
Q3. How to trace shipment?
Q4. What should I do if my parcel get lost?

Warranty
Q1. Is my product guaranteed?
Q2. What should I do if the item is defected on arrival?
Q3. What is required to return the products?
Q4. How to contact and report a defected item?


Customer Service

Q1: How to register?
Your may click “My Account” at top of our homepage –> “Register” –> Then fill with the information and create a new account. Kindly note that, we advise you to fill with the available address for delivery issue. All your information is protected both online and offline. We will not sell, share, or rent this information to any outside parties.

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Q2: How to order from this web?
You my login and choose the item to order. Put all the stuffs on your shopping cart and make payment. 

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Q3: Is it safe buying on this web?
BatterySupports.com takes precautions to protect your Personal information. When you submit sensitive information via the website, your information is protected both online and offline. The policy of allowing access to this Personal Information is only to our staffs with a need to process your order. We also use available technology and encryption, when legally required or when appropriate for your protection, to provide a more secure environment and to reduce the chance of unauthorized access. Personal Information is stored in a secure environment protected by a combination of physical and technical measures. We will not sell, share, or rent this information to any outside parties.

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Q4: What should I do if my password forgotten?
You may send email to our customer support service@batterysupports.com with the same registered Email of your ?account. Our customer support team will help to reset your password.

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Q5: Can I order without register a membership on this web?
Our website doesn’t accept Guest account for ordering. If you don’t want to register on the web, you may contact us for the item & q’ty you need, we could send you invoice from Paypal to achieve the transaction. Order information and welding request may send to info@batterysupports.com all your inquiry will be responded without 24 hours.

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Q6: May I get some discount?
All our items are promoting on competitive price, if your order amount which is over US$1000.00, welcome to contact us for wholesale price.

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Q7: What is the payment method do you accept?
We accept payment by Paypal, Western Union, T/T.

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Order Processing


Q1: How to make welding requirement for the battery I just ordered?
You may leave a message by placing online order, we will process with the message left on your order. Or you may also send us email for the welding request: info@batterysupports.com , remember to tell us the voltage and the welding request Code that we will not miss any info.

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Q2: How long will you ship out my item?
All the online items will be shipped out within 2 working days. Wholesale orders over 100 units will be informed about the lead time by mail.

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Q3: How to check my order online?
You may login with your account and check the order status online.

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Q4: How to contact customer support if I need to build a new battery pack?
All your inquiry may send to info@batterysupports.com , we will respond to your mail within 24 hours (excluding holiday and weekend). You may also call our 24 hours service hotline - 0086(0)13524661803 for urgent issue.

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Battery Knowledge


Q1: How to know if my old battery needs replacing?
If your battery is being used over a year with shorten run time and exhausted power. Or can not even give you power on device, it is the time to replace a new battery.

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Q2: How to know if my Lithium Power Tool Battery’s chip board is good or not?
Most of the original Power Tools made of good quality battery cells with excellent consistence and balancing. All the battery cells’ voltage should be closed to each other. If any of the cells with big different voltage in the pack, then this cell may be with problem, and all the batteries need to replace (New / old cells can not mix in use). You may use a multimeter to check the voltage of every single battery cell on your old battery pack, if every single cell with voltage reading between 3.6~4.02V and all cells’ voltage close to each other that means all the battery cells are good. Then you could use multimeter to check the chip board's output. In this step, you could connect the chip board onto the battery pack, then check the total output of the chip board with + / - leads, to see if the voltage are the same on chip board with the battery. If it is the same reading, it shows the chip board is good. If the chip board reading different voltage with the batteries, then the chip board is having problem. You need to buy a new battery NOT a replace pack.

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Q3: May I use normal Lithium chip board in the market with my Lithium Tool battery if the original chip board is defected?
No, because the original Lithium Power Tool battery chip board is having a code, the normal Lithium chip board in market without decoded will not compatible with the original tools and chargers

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Q4: How to replace a Lithium Power Tool Battery?
A Lithium Power Tool Battery with plastic outer shell, built-in chip board, temperature sensor, battery cells, insulation separator etc. The replace battery pack from our store will have welded batteries with the same configuration of the old pack, we will also weld output tabs with same position of the original battery, you may use solder iron to solder the old good chip board onto the new replace battery pack, use your old battery as a guide. Then put back the temperature sensor and other component, cover back the old plastic shell. Then your old battery will have a new life.

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Q5: How to replace the Lithium battery on a NICD / NIMH Power tool?
Most of the NICD / NIMH Power tool batteries do not embed with a chip board. If you replace Lithium battery with NICD / NIMH battery, you need to avoid over-charged / over-discharged problem on Lithium battery. Normal Lithium chip board with small current rate can not power up the tools. And high drain Lithium chip boards normally too big to put into the shell. So, If ther’s not a proper Lithium chip board, we advise you to use a Lithium balance charger to charge the Lithium battery pack that will avoid over-charged issue. And to avoid over-discharged, do not exhaust the Lithium battery in use. Once you feel the Lithium battery with fading power. Then stop discharge it immediately and re-charge the battery.

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Q6: May I replace just one dead battery cell in the pack and mix new battery cell with the other old good battery cells?
No, When mix a new battery at full capacity and a used battery at a diminished capacity, the high voltage new battery will start charging the low voltage batteries, this will kill the new battery in short time, often permanent. Even if all the new / old batteries charged to the same voltage and seems normal in used, the new battery will not functioning at its maximum potential as the old battery is dragging it down, this will greatly shorten the new battery’s life and will have safety problem. It is a only correct way to replace each and every battery from the same production batch. Full capacity battery with good consistence will maximize battery performance and make a longer run time.

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Q7: Can I assemble and discharge the battery pack without BMS?
High Drain Lithium battery needs good balancing and consistence in use to avoid safety problems. A battery BMS monitoring and protecting the battery pack from over-charge / over-discharged this will greatly lower down the danger on battery chemistry. But if you don’t want a BMS on the pack, we advise you to use the new good quality battery cells from the same production batch on assembling to keep balancing and consistence. Do not mix new / old, different brand, fake capacity batteries as this will have potential danger in use. Use a balance charger to charge the battery pack without a BMS. And do not exhausted battery with fading power. Re-charge the battery in time, as long as you use new good battery with excellent consistence and follow the rules in use, its not a problem assembling without a BMS.

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Q8: When I receive the battery, should I charge it first?
All the batteries from our store have been tested and charged about 60% power before shipment. When you first receive it, you may fully charge it before use. Or you could also use on your device for short test, if the battery discharge with good performance, then you could re-charge it for use.

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Shipping & Delivery

Q1: How quickly will I receive my parcel?
We offer economic registered mail service as well as Express shipping method. All shipments will have tracking number to trace with. If you choose registered mail service, delays may occur on and around holiday seasons. If you choose fast Express shipping, kindly note that Lithium Battery is sensitive for air shipping, it may take longer processing time by Express company.
Orders for batteries shipping to UK, Germany, Italy and Brazil will be only available with Express service as local custom doing strict inspection on importation of batteries by registered mail service.

* All shipments with tracking number to trace with.

If you do not receive the parcel over the above reference time, you may contact us for tracking issue. Remember to include your registered email address that we could track and trace for you, our tracking service email is:? service@batterysupports.com

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Q2: Will it have any import tax on arrival?
All parcels will be label with low value to avoid import tax. In most of the case, package will not have any import tax or handling charges. If any custom tariff duties on wholesale orders, buyers will be responsible to pay the import tax.

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Q3: How to trace shipment?
Shipments with registered mail service could trace on http://www.17track.net/index_en.shtml , shipments with Express service could be traced from the selected express website (Fedex / DHL / TNT / UPS / EMS ). If you cant find the parcel tracking info., you may contact customer support for help: service@batterysupports.com

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Q4: What should I do if my parcel get lost?
If the parcel get lost during transportation, you may contact us for replacement or refund. Our service team will help to you check out parcel status and compensate for your lost.

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Warranty


Q1: Is my product guaranteed?
We only sell with Brand-new A grade products, every item being strictly tested on professional equipment before shipment. If for any reason you are not happy with your purchase you may return it within 30 days for a full refund of the purchase price, or credit or replacement. Please make sure you are using the correct charger and correct parameter in use. We do not responsible for quality problem caused by incorrect use, using wrong charger, refitting, or re-welding.

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Q2: What should I do if the item is defected on arrival?
Since every item will be strictly tested before shipment, if you receive an item that not working on arrival, you may need to help for sending us more details, defected information like battery voltage, charging & discharging status, pictures…are necessary in finding out the problem. Please trust us, we are happy to work with you in solving the problem.

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Q3: What is required to return the products?
Within the 30 days of your purchase, you can return the products to us for a refund. You may make a mark on the item, such as a signature on battery label or item body, when we received it we will do the testing and will also send you the picture of test result. With your signature on the item, it will be easily showing the item status. You may go to the nearest post office and ship back by registered mail service, it will show the return shipping cost on the airway bill, if we test the return item with quality problem, we will pay you back the returned shipping. You may write with a "Returned" item with value under $10.00 on parcel and you may also send us a tracking number so that we could trace and being notification with shipment status. Kindly note that, if the test result shows item is in good quality, you will only receive a refund for the item purchase price.

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Q4: How to contact and report a defected item?
You may send us detail problem to info@batterysupports.com our customer service team will respond to your message within 24 hours

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digital ballast
 
 
Economic shipping (Zone Rate) for Lithium battery products are only available to main European Countries.
 
Shipment for Lithium battery are available with Fedex / UPS / DHL Express - Dangerous Good Route, may take over 15 - 20 business days to deliver or even longer.
 
Product ship from U.S. warehouse only available to U.S. for specified products.